The customer has 14 days from receipt of their goods to decide if they want to cancel the order. This should in the first instance be done in writing by sending an email to returns@davidmanners.co.uk
Subject matter Order Cancellation or by sending a letter to David Manners Group, 991 Wolverhampton Road, Oldbury, West Midlands, B69 4RJ. FAO Aftersales Sept Ref Order cancellation.
They have another 14 days to return the goods once they have told The Company in writing.
If the Company has been contacted by phone please ask the salesperson for a CRM number and provide this on the paperwork sent with the return. A copy invoice will be sufficient as paperwork.
The customer need not offer a reason as to why they wish to return the goods but it would greatly help us if you would.
(Please note that special orders parts have only 7 days to be returned, this will be stated on the invoice)
Once the cancellation has been served it is the customers' duty to restore the goods to David Manners Group and in the meantime to take reasonable care of them so that when they are received by David Manners Group they can be sold again as new. All return costs are payable by the customer and will in no way be subsidised by David Manners Ltd.
The Company will refund the customer within 14 days of receiving the goods back, providing they are in a saleable condition and still fit for purpose.
Where goods have been made to a customer specification these rules do not apply.
For faulty or damaged parts please see separate section.